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Troubleshoot

Plugin won’t activate / features not working

The Member Manager plugin requires additional Chamber Dashboard plugins to be installed & activated on your site. If you are getting an error when trying to activate your plugin, please check to be sure that you are using the most current version of these plugins and that the required plugins have been activated on your site.

Resolving Paypal Errors

Getting a 404 redirect Paypal error

Member Manager works best using a Paypal Business account with the Auto Return feature turned on. 
How do I use PayPal’s Auto Return feature to redirect customers back to my website?

Paypal IPN Error

If you are receiving the following error when trying to process Paypal payments the the Member Manager plugin:  

Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:  https://yoursite.com/?cdash-member-manager=paypal-ipn   

Try activating your Paypal IPN settings and adding this URL (updated with your site’s domain) as the Notification URL in your Paypal account. http://your-site.com/?cdash-member-manager=paypal-ipn   

More info on Paypal IPN Setup https://developer.paypal.com/docs/classic/ipn/integration-guide/IPNSetup/#id089EG030E5Z

PayPal Error: Things don’t appear to be working at the moment.

If members are receiving the following error when submitting the Join Now form: “Things don’t appear to be working at the moment. Please try again later.

Encrypted Website Payments

Your members may see this error if Encrypted Website Payments set to ON. Setting it to OFF will resolve the issue. To update this setting, login to your PayPal account, go to Profile >> Website Payments – set Encrypted Website Payments’ to OFF.

There is a problem with your PayPal account

This error can occur if your new account isn’t fully setup or if PayPal locked your account down for some reason. You may need to reach out to PayPal to confirm that your account is in good standing and there are no problems.


Do my members have to user Paypal to join?

Is Paypal the only payment gateway available?

If you are using the free version of Member Manager plugin, Paypal is currently the only payment gateway available. However, your members do not have to have a Paypal account in order to pay.  They can choose to use their own credit card once they get to the Paypal screen.

We suggest simply adding a note on the page with the Join Now form that lets people know about this option, like we have done on our demo site here:  https://chamber-beautiful.chamberdashboard.com/join-form/

If you’d like to use a payment gateway other than Paypal, we encourage you to try the Member Manager Pro plugin, which connects to WooCommerce and lets you connect to any payment gateway available thru WooCommerce.

GET MEMBER MANAGER PRO


Not authorized to edit

You are not authorized to edit your business

If you are seeing this message during testing – “You are not authorized to edit your business” – check the following:

  • Business listing has been published.
  • People record is published & connected to the Business.
  • User is connected to the correct People record.

Business listings going from ‘current’ to ‘lapsed’

If you have a Business listing that is getting automatically switched from ‘current’ status to ‘lapsed’ status, please check the following:

  • Open the Business listing in edit mode.
  • On the right, scroll down until you see the list of ‘Connected Invoices’.
  • Open each invoice & make sure it has been marked as ‘paid’ or deleted if no longer needed.
Business-Directory-Member-Manger-plugin-list-of-connected-invoices
from Business Directory edit screen

See all invoices for a specific Business

You can also see all invoices for a Business from the Invoice list. Filter the invoice list for a single Business by clicking on the Connected Business name.

Filter-invoices-by-Business-Listing-Business-Directory-Member-Manager-plugin
from Invoice list

Invoices not being sent

If your invoices are not being sent, check to see if your site is sending any notifications at all. It may be that you need to install an SMTP plugin.


Check for plugin or theme conflict

With thousands of themes and plugins available in the WordPress ecosystem, you may occasionally run into an issue that is being caused by a 3rd party theme or plugin that you have active on your installation.

If you have tried the troubleshooting steps above and are still having trouble, it could be due to a plugin or theme conflict. Learn how to check for a plugin conflict here.


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